App / Slots
This FAQ page covers the questions we hear most from Bangladesh players — how to fund your account, where to track transactions, and how to move from wallet to lobby. If something is unclear after reading, our support paths are listed further down.
The most common question we receive is about the deposit path — specifically how money moves from a local payment method into your by999 account wallet. When you log in and open the deposit section, you will see Upay and Bank Transfer listed as the available routes. Each route shows the fields you need to complete: the amount, your reference number and, for Bank Transfer, the account details we display at that step. Do not close the page mid-transfer — the reference number ties your payment to your account, and an incomplete submission means the wallet credit is delayed. Once the transfer is confirmed on your payment side, the credit appears in your account wallet. From there, you move to the lobby and choose your game category.
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If you have read through the relevant FAQ section and your question is still open, use one of the three contact routes below. Live chat is accessible from the account dashboard once you are signed in. Email support handles account-specific queries that need a paper trail — useful if you are disputing a transaction record or a wallet credit that has not appeared. The FAQ itself is the fastest route for general account and payment questions because it is available without logging in.
Open the chat widget from your signed-in account dashboard. This is the fastest route for wallet credit questions, deposit status checks and lobby access issues that need a quick back-and-forth with our team.
Send account-specific queries to our support email address shown in the Contact section of the site. Use this route for transaction disputes or wallet issues where you need a written record of the resolution steps.
This page covers the most common account, deposit and lobby questions without requiring you to log in. Check here first for Upay deposit steps, Bank Transfer reference fields and transaction record guidance before raising a support ticket.
Every answer on this FAQ page reflects the actual account and payment flow currently configured on by999. We do not include estimated timings or fee figures we cannot verify; instead, we direct you to the fields and screens where those details are shown live. Accuracy matters more than volume here.
Every FAQ answer describing a deposit step or wallet path is written from the actual fields shown in your account. We do not describe a process that is not currently active on the platform for eligible Bangladesh regions.
We do not state deposit speeds or processing windows we cannot confirm. If a timing is relevant, your transaction record in the account history section shows the current status — we point you there rather than guess.
Upay and Bank Transfer are named in this FAQ because they are the verified active routes in the deposit section. We do not list payment methods that are not currently available on the platform.
The live chat and email paths listed in this FAQ are the ones visible in the site's Contact and Help sections. We do not invent operating hours, SLA commitments or channel names beyond what is currently shown there.
Both deposit routes land in the same account wallet, but the steps and reference fields differ. Understanding which one fits your situation helps you complete the deposit without errors or delays. Review the fields shown in your account at the deposit screen — that is the authoritative source for current limits and account details.
Upay deposits follow a mobile wallet flow. You enter the amount, confirm the Upay number shown on screen, and complete the transfer from your Upay app. Keep the reference visible until your wallet credit appears in the account history.
Bank Transfer requires you to copy the account name, number and routing details shown at the deposit step. Submit only the exact amount displayed — a different amount makes the reference harder to match against your wallet credit.
Both Upay and Bank Transfer deposits create a transaction entry in your account history. That entry shows the amount, the reference and the current status. Check this before contacting support for a missing wallet credit.
Your account wallet balance updates after the deposit is confirmed on the payment side. Neither route requires a separate manual request; the credit appears automatically once the transfer is matched to your account reference.
Once your account wallet shows the credited amount, the lobby is open. The four game categories — slots, live casino, table games and sportsbook — are accessible from the main navigation. Cricket-led sports betting is available in the sportsbook section for BPL, IPL and international cricket markets. From the lobby you can also review your transaction history, check your wallet balance and return to the deposit screen if needed.
Slot titles from JDB, CQ9, Pragmatic Play, Microgaming and Bigtime Gaming are available in the slots section. RTP information is shown only where the individual game or studio exposes it — we do not publish figures not provided by the game itself.
Live dealer tables including Dragon Tiger Bangladesh and Roulette Royale are in the live casino section. These run in the browser on both mobile and desktop — no separate download required for access on supported devices.
The sportsbook section covers cricket markets including BPL and international fixtures. Browse the available matches and markets after your wallet is funded. Availability depends on local law and eligible regions; check the sportsbook section for current listings.
Your wallet balance and full transaction record are in the account section. After any deposit via Upay or Bank Transfer, the record shows the submitted amount, reference and status so you can track exactly where each deposit stands.
These are the questions asked most often about account setup, deposit steps, wallet credits and lobby navigation. Each answer reflects the current configuration on by999 for eligible Bangladesh regions. If your question is not here, use the live chat or email support routes listed on this page.
Upay and Bank Transfer are the two active deposit routes currently shown in the deposit section of your account. Other local wallets such as bKash or Nagad are not available at this time. Check the deposit screen in your signed-in account for the most current list of active routes.
Open the deposit section, select Bank Transfer, and copy the account name, number and routing details shown on that screen exactly. Send the precise amount displayed — a different amount makes reference matching harder. Keep the transaction reference from your bank until your wallet credit appears in the account history.
Go to your account history and find the transaction entry for that deposit. It shows the submitted amount, the reference number and the current status. If the status shows pending, wait for the payment-side confirmation. If it shows an error, contact support via live chat with the reference number ready.
Your full deposit history is in the account section under transaction records. Each entry lists the date, the amount, the payment route used — Upay or Bank Transfer — and the current status. This is the first place to check before raising a support query about a wallet credit.
Yes. The lobby, account section and deposit screen are accessible from a mobile browser. You do not need to download a separate application. Log in through the browser on your phone, complete the deposit via Upay or Bank Transfer, and navigate to any game category directly from the mobile site.
Once your wallet is credited, the lobby gives you access to slots, live casino tables, table games and the sportsbook. Cricket markets including BPL and international fixtures are in the sportsbook section. Availability of specific markets depends on local law and eligible regions at the time you visit.
Use live chat from your signed-in account dashboard for quick wallet and deposit queries. For account-specific issues that need a written record — such as a disputed transaction — send an email to the address shown in the Contact section of the site. Both routes are published there without requiring this FAQ.