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These terms set out the rules that apply when you open an account, fund your wallet, or use any part of by999. Your access to the platform depends on your local law and whether you are in an eligible region — read these terms in full before proceeding.
By creating an account on by999, you confirm that you have read and accepted these terms in their entirety. They apply to every action you take on the platform — logging in, depositing funds via Upay or Bank Transfer, browsing the lobby, placing wagers, and requesting a withdrawal back to your wallet. These terms do not override applicable local law; access and use depend on whether online gaming is permitted in your region under Bangladesh law or the law of the eligible jurisdiction where you reside. We reserve the right to update these terms at any time. When we do, we will note the revision date at the top of this page and, where the change is material, we will send a notification to your registered contact. Continuing to use the account after a revision is posted means you accept the updated terms. If any clause conflicts with mandatory local law, that clause is read down to the extent required by law, and the remainder of these terms continues in full force. These terms are written in English; in the event of any translation being made available, the English version takes precedence. If you have questions about a specific clause, contact our support team before proceeding.
Understanding where these terms begin and end helps you know which rules apply to each part of your experience. The four areas below define the scope clearly.
All login, registration, identity verification and session activity falls within these terms. You are responsible for keeping your credentials secure. We do not share login details and we cannot recover access without completing the verification steps shown in your account settings.
Deposits made via Upay or Bank Transfer, wallet balances, withdrawal requests and transaction records are all governed here. The limits, processing steps and any holds applied are shown inside the wallet section of your account. We do not set payment-network fees charged by third-party providers.
Game titles, lobby pages, promotional notices and all written content published under the by999 domain are covered by these terms. Reproduction, scraping or commercial use of that content without written permission is not permitted under any circumstances.
External payment networks, game studios such as Pragmatic Play, CQ9 and JDB, and any linked third-party sites operate under their own terms. We are not liable for third-party service interruptions, policy changes or data practices beyond the by999 account boundary.
These terms are not only a list of restrictions — they also define what you can do. You have the right to review every transaction recorded in your account history, including wallet deposits made via Upay or Bank Transfer, completed wagers and withdrawal requests. If a record appears incorrect, you can raise a dispute through the support route shown in your account. You can also update your registered contact details, change your login credentials and review your communication preferences at any time from the account settings screen. Where we hold information about you in connection with your account, you can request a summary of what is held and ask us to correct any factual error. Requests of this kind are handled through our published contact route; we will acknowledge the request and respond within the timeframe noted in the response policy posted on our support page. You may close your account at any time by contacting support — all pending transaction records will be settled before closure is confirmed.
Open the transaction history section of your account to see every deposit, withdrawal and wager entry. Filter by date or payment method to locate a specific record. If a line item is unclear, note the transaction reference before contacting support.
Name, contact number and wallet identifiers linked to your account can be updated through the account settings screen. Some changes require identity re-verification; the screen will prompt you through each required step when a verification check is needed.
If a clause in these terms is unclear or you believe a decision was applied inconsistently, contact our support team with the relevant account reference. We will review the matter against the terms as written and reply through the channel you used to raise it.
You may close your account by contacting support directly. Any wallet balance remaining at the time of closure must be withdrawn before the request is finalised. The support team will confirm closure in writing once all outstanding items are cleared.
If any part of these terms raises a question or you need to act on a right described above, the channels below are the published routes to reach our team. Only contact paths visible on the by999 platform are listed here.
The live chat widget is accessible from the footer of every page once you are logged in. Use this route for account-specific questions, transaction queries or clarification on a specific clause in these terms.
Send detailed policy or account questions to the support email address published on the Contact page. Include your account reference and a clear description of the clause or record in question so the team can respond accurately.
The Help Centre page on by999 contains published answers to common terms-related questions, including wallet dispute steps, account closure instructions and how to request a record summary. Check there first before raising a ticket.
We apply these terms consistently across every account. Here is how we handle the key areas that matter most to you.
Account data — including wallet identifiers linked to Upay or Bank Transfer — is held only for the purposes described in our Privacy Policy. We do not sell or share account data with third parties outside of what is required to process your transactions or comply with applicable law.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Our Cookie Policy, linked in the site footer, explains each cookie type and how to manage your preferences through your browser settings.
Your account is protected by a password you set at registration. We do not store your payment credentials beyond what the payment network requires to complete a transaction. If you suspect unauthorised access, change your password immediately and contact support using the live chat route.
We keep a revision log so you can see when these terms last changed and what was updated. Requests to understand a specific past version of the terms can be submitted through the support email route. We aim to respond to such requests within the timeframe published on our Help Centre page.
These are the questions we receive most often about how these terms work and what they mean for your account.
Yes. All deposit and withdrawal activity, regardless of which payment rail you use, falls under these terms. The specific limits and processing steps for Upay and Bank Transfer are shown inside the wallet section of your account, not here in the terms themselves.
Access depends on whether online gaming is permitted under the law applicable to you in your region. We do not make legal determinations on your behalf. Check the eligibility conditions shown during registration and confirm whether your jurisdiction allows you to open and use an account.
Any remaining wallet balance must be withdrawn before account closure is confirmed. The support team will walk you through the withdrawal steps and confirm in writing once your balance is at zero and the closure request is finalised.
We post a revision date at the top of this page whenever an update is made. For material changes — those affecting your rights or how transactions are handled — we send a notification to your registered contact. Continuing to use your account after a revision is posted counts as acceptance.
Open the transaction history in your account, note the transaction reference number for the entry in question, then contact support via live chat or the support email. Include the reference number and a clear description of the discrepancy so the team can investigate against the recorded data.
Game content from studios including Pragmatic Play, CQ9 and JDB is available through the by999 lobby, but those studios operate under their own terms for the game software itself. These by999 terms govern your account, wallet and use of the platform — not the internal mechanics of any individual game title.