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by999 handles your account data, payment activity and session records with a clear purpose: to run your account, process transactions through routes like Upay and Bank Transfer, and keep your information within the scope described here. What we collect, how long we keep it, and how you can request changes — it is all covered in this policy.
When you open an account with by999, we collect the details you provide during registration — your name, contact information and any payment method details you enter, including Upay account identifiers or Bank Transfer references. We also record transactional data: deposit amounts, withdrawal requests and the timestamps attached to each. This helps us reconcile your account wallet, respond to disputes and maintain accurate records on our end. Beyond registration and payment data, we collect session-level technical data: your device type, browser version, IP address and the pages you visit within the platform. This data is used for account security checks and to understand how the platform performs on mobile access in Bangladesh. We do not sell your personal data to third parties for marketing purposes. Retention periods depend on the nature of the data. Payment records tied to your account wallet are kept for as long as your account remains active and for a period after closure as required by applicable financial record-keeping obligations. Technical session logs are kept for a shorter window. Access and eligibility for this platform depends on your local law and the eligible regions we serve.
This policy covers data we process directly through the by999 platform. It does not extend to third-party services you access through external links, nor to payment processors who operate under their own separate privacy terms. Understanding what falls inside and outside our scope helps you make informed choices about your account and the data attached to it.
Data you provide when logging in, updating your profile or verifying your account is covered here. This includes your registered contact details and the security credentials attached to your by999 account.
All payment activity processed through by999 — including Upay transfers and Bank Transfer deposits — falls within this policy. Records of these transactions are stored in your account history.
Your browsing activity within the by999 platform, including which game lobbies or categories you open, is logged at a session level for security and performance purposes only.
External payment processors, game studios and any linked services operate under their own privacy terms. by999 is not responsible for how those parties handle data once a transaction or connection leaves our platform.
You have practical choices about the data we hold on your account. You can request to review the personal details attached to your profile — including your registered contact information and the payment references stored in your account wallet. If any of those details are incorrect, you can ask us to correct them by raising a request through the support channel listed in this policy. You may also ask what categories of data we hold about you and how long we keep specific records. For payment-related data such as Upay or Bank Transfer transaction logs, we will explain the retention period that applies. If you decide to close your account, you can request information about which records we are required to retain and for how long. We will respond to data-related requests within a reasonable timeframe. Eligibility for certain data rights may depend on your local law and the region from which you access the platform.
Request a summary of the personal and payment data held on your account. We will confirm what categories exist and where they come from.
If your registered name, contact details or payment references contain errors, contact support with the corrected information and we will update the record.
Questions about retention periods, what we share with payment processors or how session logs are used can be submitted through our published support route.
For account closure or data deletion requests, open a support ticket with your account reference. We will outline which records are required to be retained under applicable obligations.
If you have a question about this policy, want to review your data or need to raise a correction, the routes below are the ones we publish. Do not share sensitive account credentials through any channel not listed here.
Open the chat widget on the by999 platform while logged into your account. Use this route to raise a data question or request a correction to your account details.
Send your privacy or data request to the support email address published in the by999 Help section. Include your registered contact detail and a clear description of your request.
The Help section of your signed-in account area includes a submission form for policy and data enquiries. Use this for written records of your request and the response we provide.
Data handling at by999 follows the boundaries set in this policy. We do not share your personal information with advertisers or sell account records to data brokers. Payment data — including references from Upay and Bank Transfer transactions — is stored separately from your browsing session logs and accessed only where account reconciliation or dispute resolution requires it.
We use cookies to maintain your logged-in session and record basic navigation data within the platform. You can adjust cookie preferences through your browser settings, though some account functions may not work without session cookies enabled.
Your login credentials are stored using standard hashing practices. We do not log your password in plain text, and account access events — including login attempts and device changes — are recorded for security review.
Account wallet records and payment history are retained for as long as your account is active and for a period after closure consistent with financial record-keeping requirements. Session and technical logs are kept for a shorter window and then removed.
When we update this privacy policy, the revised version is published on this page with the date of the change noted. Continued use of the platform after a change is posted constitutes acknowledgement of the updated terms.
These are the questions we hear most about how by999 handles your data, what rights you hold and how to act on them.
We collect your name, contact information and the payment references you provide — such as your Upay account identifier or Bank Transfer details. We also record session-level technical data like your device type, browser and IP address for account security purposes.
Yes. Contact us through the live chat or the Help section of your signed-in account to request a summary. We will confirm the categories of data we hold, where they came from and how long we keep each type. Eligibility may depend on local law.
Payment records — including Upay transfers and Bank Transfer logs stored in your account wallet history — are retained while your account is active and for a period after closure as required by applicable financial record-keeping obligations. We will clarify the specific period if you ask.
We do not sell your data to advertisers. Payment processors like those handling Upay or Bank Transfer transactions receive only the data necessary to complete a transaction. Game studios receive no personal account data from us directly.
Reach out through live chat or email support with the correct information and your account reference. We will update the record and confirm once the correction has been made. Use only the published support routes listed on this page.
Some records — particularly payment transaction logs — must be retained for a period after account closure under applicable obligations. You can request a breakdown of which records are kept and for how long by submitting a request through the Help section of the platform.