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This page sets out the legal framework that governs your use of by999, including account conditions, permitted activity and how we handle your data. Access to by999 and eligibility to use its services depends on your local law and the regions we currently support.
by999 operates as a digital platform where account access and service availability are subject to applicable local law and the eligible regions we serve. We do not make blanket claims about lawfulness in any jurisdiction — whether you can open and use an account depends on the rules in your location at the time you access the site. We ask that you confirm this before creating an account or making any transaction. Within that boundary, our policy covers how we collect and store information you provide at registration, how we handle records of transactions made through Upay, Bank Transfer or other supported payment rails, and what we do if any detail needs to be corrected. Payment data tied to methods like bKash deposit flows or Bank Transfer records is retained as part of your account history and is accessible through your signed-in account area. No payment or wallet data is shared with third parties for marketing purposes. If your account is in a region where access becomes restricted due to a regulatory change, we will notify you through the contact route on file. Policy updates are published on this page; continued use after a published update means you have accepted the revised terms. For any point you are unsure about, the support route below is the right first step.
Our legal policy applies directly to the account you hold with us and the actions you take on the by999 platform. It does not extend to third-party services you reach through links we may publish, and it does not override local law in your jurisdiction.
Policy terms apply fully to your by999 account — registration details, sign-in credentials, account wallet balance and any records of transactions processed through supported payment methods including Upay and Bank Transfer.
All deposit and withdrawal actions recorded in your account history fall within this policy. This includes bKash deposit entries, Bank Transfer confirmations and any Upay payment log visible in the account area after a session.
Game content made available through studios such as Pragmatic Play, JDB, CQ9, Microgaming and Bigtime Gaming is subject to those studios' own content terms. Our policy covers how we present that content to you, not the game mechanics or studio-level rules.
External payment processors, mobile wallet providers and any linked services operate under their own terms. Our policy does not replace or modify those; you should review the terms of each payment rail — including your bank or Upay account — separately.
You have several concrete actions available under our policy, and none of them require a third party to act on your behalf. The most common starting point is reviewing your own account record — open the signed-in account area to see transaction history, wallet balance and the registration details we hold. If any detail is incorrect, the account settings section contains the fields you can edit directly; for changes that require identity verification, the on-screen instructions will walk you through the steps shown there. If you want to ask a question about a specific policy point — for example, how long a particular transaction record is retained, or what data was collected at registration — you can raise that through the support contact route listed in the section below. We will respond through the same channel you use to contact us. Where a question relates to your eligibility to use the platform in your region, we will state clearly what we can confirm and what depends on local law.
Sign in and open the account history area to see transaction entries, including any bKash deposit or Bank Transfer confirmation logged against your account. The record is timestamped and filterable by date.
Use the account settings page to update contact information or preferences. Fields that are locked for verification reasons will display an instruction; follow that instruction to submit a correction request.
Send your question through the support route below. Include your account reference so we can locate the relevant record quickly. Questions about data retention, access eligibility or transaction history are all handled through the same channel.
If you need help that goes beyond self-service — such as closing your account or disputing a transaction entry — contact support directly. We aim to respond with a specific answer, not a template reply.
For policy-related questions or account concerns, use the published routes below. We do not publish operating hours we cannot stand behind, so we ask that you use the channel most suited to your question and allow time for a specific response.
Open the live chat widget from the site footer. Use this route for account access questions, transaction record queries or anything that needs a direct back-and-forth response about your account or policy terms.
Send policy questions — including data handling, account eligibility or correction requests — to our published support email. Include your account reference and the specific policy point you are asking about so we can respond accurately.
The help section inside your signed-in account area contains links to policy documents and a form for submitting a structured query. This is the path to use if your question involves a specific transaction record or account detail.
Account security and data handling are not afterthoughts here — they are built into how the account and wallet system functions from the moment you register.
We collect only what is needed to operate your account: registration details, contact information and transaction records. Payment data from Upay, Bank Transfer and bKash deposit flows is stored against your account and is accessible to you in the signed-in area.
We use cookies to keep your session active and to remember display preferences. No cookie data is sold or shared with advertising networks. You can manage cookie preferences through the settings link in the site footer.
Transaction records and account data are retained for the period required by our operational obligations. After that period, data is removed from active systems. If you want to know the retention period for a specific record type, raise it through support.
To correct, update or request removal of account data, use the account settings page first. If the change cannot be made there, contact support with your account reference. We will confirm what can be changed and what is required by policy to remain on file.
These are questions we hear most often about the policy, account rights and data handling at by999. If your question is not here, use the support route in the section above.
Access to by999 and whether these terms apply to you depends on your local law and the eligible regions we currently support. We do not make a blanket statement about lawfulness in Bangladesh; confirm your eligibility before creating an account or transacting.
Sign in and open the account history section. Every deposit — including bKash deposit entries and Bank Transfer confirmations — and every withdrawal is logged there with a timestamp. You do not need to contact support to view your own records.
Open account settings while signed in. Most contact and preference fields are editable directly. If a field is locked because it is tied to identity verification, the page will show the specific instruction to follow to submit a correction request.
Payment data — including records of Upay, Bank Transfer and bKash activity — is not shared with third parties for marketing. It is used to operate your account and to fulfil our operational and policy obligations. See the Data and Account Security section above for more detail.
Updated terms are published on this page. We will notify you through the contact route on your account. Continued use of by999 after a published update is taken as acceptance of the revised terms. If you disagree, contact support before continuing to use the account.
We retain transaction records and registration data for the period our operational obligations require. After that, data is removed from active systems. For a specific retention period relating to a record type on your account, raise the question through our support contact route.